It's windy though, said the pilots

Qantas pilots discuss matters arising

Waiting at Brisbane airport to come back to Sydney after Peter Grimes,  I visited the Watermark Books and Cafe for a Campos coffee. Next to me were three Qantas pilots discussing their flights.
"Weather looks alright," they said.
"Yes, but it's windy."
A friend said later that comment would have stressed her out,  but I was so busy trying to sketch the pilots without being obvious that I didn't really think about what they were saying
It was a bit bumpy in the air, but nothing like the lumps and bumps on the way up two days earlier. 

Qantas

Twenty years ago I lived next to a Qantas engineer who complained bitterly about sliding maintenance standards; 10 years ago I sat in an MBA class with a Qantas board member who distinguished herself by being 99% ambition and 1% customer-care; one year ago my Frankfurt-Sydney other-airline flight was overbooked and I was offered 300 Euro to move to a Qantas flight. I remembered the maintenance man and the board member and declined.

Qantas plane over suburban Sydney

Why am I not surprised by Qantas's current malaise?