They say in business that if you under-promise and over-deliver your clientele will keep coming back. I was reminded of this today when ordering photo-books.
Almost 10 years ago a friend in Germany told me she had tried several of the producers of photo-books and had found fotobuch.de the best. I ordered one shortly afterwards. Fotobuch.de has custom software that you download onto your computer. To make the book you open the software then load your photos either automatically or manually.You add captions, or poems or other descriptors, choose the page background, photo frame size and colour etc. I always place photos manually and spend lots of time fiddling to make each page looks as good as I can make it. I have made quite a few over the years and each time I discover new features.
The main problem for me is that they don't ship to Australia so I have to make them when I am in the EU or get others to bring them for me. Two days ago I realised that the photobook I had made of recent photos could be brought home by traveling family members if I ordered it quickly enough and had it sent to Scotland where they are staying. They leave next Friday.
I put the order in on Wednesday evening, Wednesday morning their time. The fotobuch.de website says it takes 3-5 working days to produce books, and because I ordered two somewhat different books (one for me and one for them) I guesstimated five days but hoped for four. If they were sent Monday evening they might just make it to Scotland in time.
An hour ago, Friday evening (Friday morning their time) I received an email saying the books have been delivered to DHL. Production took only two days and now they are on their way. I was sent a shipping number, so I can track them on the DHL website, which currently says they are being delivered to the local distribution center. It looks promising, but I have no idea of shipping times in Great Britain. Surely books that have been produced in two days could be delivered in six? I have my fingers firmly crossed.
[To fotobuch.de if you are reading this: I love your product, but please consider shipping to Australia!]